Welcom at KEBABJOY

Thank you for choosing KEBABJOY, a delicious venture brought to you by 7WOLVES SDN BHD. We're committed to providing you with exceptional kebabs and a seamless ordering experience via WhatsApp. Before placing your order, please take the time to review our Terms & Policies.

  1. Order Placement: To place an order, please send a WhatsApp message to +60 111 3227 330
     including the following:
  2. Your full name
  3. Your delivery address (with any relevant landmarks or instructions)
  4. Your order details (items, quantities, and any special requests)

Your preferred delivery timeframe (we will do our best to accommodate it)

2. Order Confirmation:
 We’ll confirm your order, estimated delivery time, and total cost (including delivery fee) via WhatsApp.

Payment

1- Methods: We offer the following secure payment options:
Cash on Delivery (COD)

  • Online Bank Transfer (details provided upon order confirmation)


2-  Payment Timing: Full payment is required:

  • At the time of delivery for COD orders
  • Before dispatch of your order for online bank transfers

Delivery

  1. Service Area: We deliver within Ampang Jaya, Selangor, and surrounding areas within 7Km. .
  2. Fees: Delivery fees are based on your location and will be included in your order confirmation.
  3. Timeliness: While we strive to deliver promptly, please understand that factors outside our control (e.g., traffic, weather) may occasionally cause delays.

Food Quality & Satisfaction

  • Freshness: We pride ourselves on using the finest, freshest ingredients in all our dishes.
  • Satisfaction Guarantee: Your satisfaction is paramount. If you’re not completely happy with your order, please contact us via WhatsApp right away. We’ll work to resolve any issues to the best of our ability.

Order Changes & Cancellations

  1. Changes: Please try to finalize your order before confirmation. If changes are necessary, contact us via WhatsApp as soon as possible. Changes made after food preparation has begun may incur a fee.
  2. Cancellations: If you must cancel, please notify us via WhatsApp immediately. Cancellations made after food preparation has begun may be subject to a fee.

 

Refund Policy

We want you to be delighted with your KEBABJOY experience. In the rare case where issues with food quality or incorrect orders cannot be rectified, we offer the following refund options:

  1. Eligibility: Refunds may be considered if:
  • The food is significantly different from its description
  • The order is incorrect or incomplete
  • Issues are reported to us promptly via WhatsApp
  1. Process:
  • Contact us with your order details and the reason for the refund request.
  • Our team will assess the situation and may request photos or further information.
  • If a refund is approved, it will be processed to your original payment method.

Data Privacy

We respect your privacy. Your personal information (name, address, phone number) is collected solely to facilitate order processing and delivery. Without your express consent, we will never share your data with any third parties.

Disclaimer

Allergies: Before finalizing your order, please inform us of any food allergies or dietary restrictions. While we take precautions, we cannot guarantee a 100% allergen-free environment.

Modifications to Terms

We may update these Terms & Policies periodically. Changes will be posted on our WhatsApp Business profile or communicated directly to customers.